Cancellation & Refund Policy

This policy applies to class bookings, package-credit bookings and applicable refund requests made through Riptide Fitness.

Customers may cancel an eligible class booking through their Riptide Fitness account or the applicable guest booking-management link.

Where an eligible booking is cancelled more than 24 hours before the scheduled class start time:

a class booked using an eligible package credit may have the credit restored to the customer's account; and

a casual paid booking may be eligible for a refund or other applicable remedy in accordance with the booking system and this policy.

Cancellations made within 24 hours of the scheduled class start time may not be eligible for a refund or restoration of a class credit.

This reflects the limited opportunity to offer the reserved class position to another customer.

Any rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law, continue to apply.

Failure to attend a booked class without cancelling may result in the payment or class credit being forfeited, subject to applicable law.

Where available, refund requests can be submitted through the customer's booking/account interface or applicable guest-management process.

Submission of a refund request does not itself mean the refund has been approved.

Riptide Fitness may review the booking, cancellation timing, payment and circumstances before determining the request.

Approved refunds are returned through the applicable payment method/payment provider where possible.

Once a refund has been processed, the time taken for funds to appear in the customer's account may depend on the customer's bank or payment provider.

Purchasing a package provides class credits for eligible Riptide Fitness classes.

Package purchases and unused credits are subject to the conditions displayed when the package is purchased and applicable consumer law.

Using one or more credits from a package may affect whether a full package refund is available.

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.

If Riptide Fitness cancels a class, affected customers will be offered an appropriate remedy depending on how the booking was made, such as:

• restoration of the class credit
• transfer/rebooking where appropriate
• refund of the affected class payment

Starting Stripe Checkout does not constitute a confirmed booking or purchase.

If checkout is cancelled or payment is not successfully completed, the booking or package purchase is not confirmed.

Temporary class-seat reservations may be held while checkout is in progress and released if payment is not completed within the applicable checkout period.

Riptide Fitness reserves the right to review repeated or suspicious refund activity and may take reasonable steps to prevent misuse, subject to applicable consumer law.

Nothing in this Cancellation & Refund Policy excludes, restricts or modifies any guarantee, right or remedy available under the Australian Consumer Law that cannot lawfully be excluded.

For questions about a cancellation or refund, contact:

riptidefitness@outlook.com