Terms & Conditions

These Terms & Conditions apply to the use of the Riptide Fitness website and the purchase or booking of Riptide Fitness classes, packages and services.

By creating an account, purchasing a package, booking a class or otherwise using our services, you agree to these Terms & Conditions.

Class bookings are subject to availability and are not confirmed until the applicable payment or valid package credit has been successfully processed and the booking is shown as confirmed.

Starting a payment or checkout does not by itself confirm a booking.

Customers are responsible for ensuring the information provided when making a booking is accurate.

Customers may be permitted to purchase individual classes as a guest without creating a Riptide Fitness account.

Packages and class credits require a customer account and cannot be purchased or managed through guest checkout.

Payments made through the website are processed securely by our third-party payment provider.

Prices displayed at checkout are in Australian dollars (AUD).

Any applicable discount must be successfully applied before payment is completed. Discounts cannot ordinarily be applied retrospectively after a transaction has been completed.

Class packages provide the number of class credits stated at the time of purchase.

Package credits may only be used for classes that are eligible for that package.

One credit is deducted for each eligible class booked using a package unless otherwise stated.

Package credits have no cash value and cannot be transferred between customers unless Riptide Fitness expressly agrees otherwise.

Any expiry date or other conditions displayed when a package is purchased form part of the conditions of that package.

Customers should arrive approximately 5 minutes before the scheduled class start time.

Customers who are not members of the relevant Jetts Fitness location may be required to complete the gym's casual-pass or visitor documentation before participating in their first class.

Late arrival may result in a customer being unable to participate where allowing entry would be unsafe or materially disrupt the class.

Customers are responsible for participating within their own abilities and for informing the trainer of any relevant injury, limitation or circumstance that may affect their safe participation.

Customers must follow reasonable safety instructions provided by Riptide Fitness staff and the rules of the venue in which the class operates.

If you are unsure whether an activity is appropriate for you, you should seek appropriate professional or medical advice before participating.

Riptide Fitness may refuse or discontinue participation where reasonably necessary for safety.

Riptide Fitness may occasionally need to change, reschedule or cancel a class because of circumstances such as trainer availability, venue requirements, safety concerns or other circumstances outside our reasonable control.

Where Riptide Fitness cancels a paid class, affected customers will be offered an appropriate remedy, such as a replacement class, restoration of a class credit or refund, as applicable.

Customer cancellations and refund requests are governed by the Riptide Fitness Cancellation & Refund Policy, which forms part of these Terms & Conditions.

Customers must behave respectfully toward trainers, staff, other participants and venue staff.

Riptide Fitness may refuse service or participation where a customer's behaviour is abusive, threatening, unsafe, seriously disruptive or otherwise inappropriate.

Unless otherwise stated, Riptide Fitness branding, website content, written training material, graphics and other original content remain the property of Riptide Fitness and must not be reproduced or commercially used without permission.

We aim to keep our website and booking system available and accurate but cannot guarantee uninterrupted availability.

If a technical issue affects a payment or booking, contact Riptide Fitness at riptidefitness@outlook.com.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

Riptide Fitness may update these Terms & Conditions from time to time. The current version and effective date will be displayed on this page.

Questions about these Terms & Conditions can be sent to:

riptidefitness@outlook.com