Privacy Policy

Riptide Fitness respects the privacy of customers and website visitors. This Privacy Policy explains generally how information provided through the Riptide Fitness website may be collected, used and handled.

Depending on how you use the website, information collected may include:

• name
• email address
• mobile number
• account information
• booking and attendance information
• package and class-credit information
• transaction and payment status information
• refund and cancellation information
• communications or enquiries sent to Riptide Fitness
• anonymous website usage and analytics information
• referral and campaign information such as UTM parameters

Online payments are processed by Stripe.

Riptide Fitness does not need to store your complete card number or card security code within its own booking database. Payment-related records may include transaction identifiers, payment status, amount paid, discounts and refund information required to manage purchases.

Information may be used to:

• create and manage customer accounts
• process class bookings
• process guest bookings
• manage packages and credits
• process payments and refunds
• send booking confirmations and service-related communications
• send class reminders where enabled
• respond to customer enquiries
• administer classes and attendance
• prevent duplicate or fraudulent transactions
• operate, maintain and improve the website and booking system
• understand anonymous website usage and performance
• comply with applicable legal obligations

Riptide Fitness may use the email address supplied by a customer to send communications directly related to their bookings, purchases or account, including confirmations, reminders, cancellation information and refund updates.

Riptide Fitness may collect limited website analytics information such as pages viewed, anonymous visitor/session identifiers, referring source and campaign parameters.

Analytics information is used to understand website performance and improve the customer experience.

Riptide Fitness relies on third-party technology providers to operate parts of its website and services, including website hosting/infrastructure and payment processing.

These providers may process information where necessary to provide their services and are subject to their own privacy and security practices.

Payments are processed using Stripe. Information submitted during Stripe Checkout is handled in accordance with Stripe's applicable privacy and security practices.

Riptide Fitness takes reasonable steps appropriate to its systems to protect information from misuse, interference, loss and unauthorised access, modification or disclosure.

No online system can be guaranteed to be completely secure.

If you believe personal information held about you is inaccurate or would like to request access or correction, contact:

riptidefitness@outlook.com

We may need to verify your identity before actioning certain requests.

Information may be retained for as long as reasonably required for bookings, customer service, business administration, payment/refund records, dispute resolution and applicable legal or record-keeping obligations.

The Riptide Fitness website may contain links to third-party websites or services. Riptide Fitness is not responsible for the privacy practices of external websites.

This Privacy Policy may be updated from time to time. The current version and effective date will be displayed on this page.

Privacy enquiries can be sent to:

riptidefitness@outlook.com